Privacy & Cookie Policy

01Data controller

The controller of your personal data is GHERION AGRO, an entity incorporated under the laws of the Republic of Moldova, with its registered office at MD-5202 Str. La Tineretului 4, Drochia, Moldova, VAT Number 1023607004474 (“Gherion Agro”, “we”, “us”).

We process personal data in accordance with the personal data protection legislation of the Republic of Moldova and, where it applies to our activities, Regulation (EU) 2016/679 (General Data Protection Regulation, “GDPR”).

For any privacy question, contact us at [info@gherionagro.com].

02Data we collect

We collect only the data needed to respond to enquiries and to perform our services:

• Contact and business data — name, company, job title, business e-mail address, telephone or WhatsApp number.
• Shipment data — product, volumes, loading and delivery addresses, Incoterms, consignee and notify-party details, and the names of contact persons at loading and discharge.
• Contract and invoicing data — company registration and VAT details, billing address and payment records.
• Correspondence — the content of e-mails, messages and quotation requests you send us.
• Technical data — IP address, browser type and pages visited, collected automatically when you use this website (see section 08).

We do not intentionally collect special categories of personal data and ask you not to submit them through our forms.

03Purposes and legal bases

We do not sell personal data and do not use it for automated decision-making or profiling.

04Recipients

Personal data is shared only to the extent necessary to perform our services, with:

• shipping lines, rail and road carriers, terminals and freight agents involved in your shipment;
• customs brokers, surveyors, inspection bodies and insurers;
• equipment manufacturers, where required for warranty or technical support;
• IT, hosting, e-mail and accounting service providers acting on our behalf;
• public authorities, where required by law.

Service providers acting on our behalf process data only on our instructions and are bound by confidentiality obligations.

05International transfers

By the nature of international freight, shipment data may be transferred to recipients in the countries of origin, transit and destination, including countries outside the Republic of Moldova and the European Economic Area. Where required, such transfers are carried out on the basis of the performance of the contract with you or appropriate safeguards provided by applicable law.

06Retention

• Quotation requests — that do not lead to a contract — up to 24 months from the last contact.
• Contract, shipment and invoicing records — for the period required by accounting, tax and customs legislation.
• Analytics data — for the lifetime of the relevant cookie, as described in section 08.

After these periods, data is deleted or anonymised.

07Your rights

Subject to applicable law, you have the right to:

• access your personal data and receive a copy;
• request rectification of inaccurate or incomplete data;
• request erasure or restriction of processing;
• object to processing based on legitimate interests;
• receive your data in a portable format;
• withdraw consent at any time, without affecting earlier processing.

To exercise these rights, write to [info@gherionagro.com]. We respond within 30 days. You may also lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova or, if you are located in the EU, with your local data protection authority.

08Cookies

Cookies are small text files stored on your device when you visit a website. We use:

We do not use advertising or tracking cookies. You can change your cookie preferences at any time via the cookie banner, or delete cookies in your browser settings.

09Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or alteration, including encrypted connections (HTTPS), access controls and limiting access to staff who need the data for their work.

10Changes and contact

We may update this policy to reflect changes in our services or in the law. The current version is always published on this page, with the date of the last update shown at the top.